Schedule Time & Gather Materials
- Time Needed: 1-2 Days
- Several stacks of sticky notes
- Pens or markers
Carry Out This Method
- Designate a room with a long, spacious wall where you can map multiple successful futures, including actions and obstacles.
- Gather a group of stakeholders and members of your UX team for this discussion. This will be a collaborative workshop exercise.
- Discuss the team’s definition of “success.” This may be a user being happy with the completion of one task, or it may be increased income for the client over 5 years. Deciding this is vital for defining the top priority and eliminating the misunderstandings that delay resolutions.
- Discuss the current state of the product relative to that successful future.
- Have participants write on sticky notes, using one color for obstacles, another for user actions, another for assumptions, etc.
- Map the path necessary to reach the goal. Work backwards towards the present, addressing each obstacle along the way.
- Discuss the results with the group, change note placement or color, and remove or add sticky notes as necessary.
- Take photos of the final version of the map. Copy the information onto a spreadsheet, user journey map, or other document for later reference.
Try These Tips
- Make paths visually clearer by using pins to run lengths of string across the map.
- The most important part of this workshop is the agreed-upon definition of success for this product. Remind the team of this goal periodically to keep the project on track and avoid churn and scope creep.
- The question you are trying to answer is, “For this future state to exist, what functionality and capabilities will we need?”