Schedule Time & Gather Materials
- Time per Session: 1 Hour
- Number of Sessions: ~ 3
- An interactive, testable version of your product
- Two participants per session
- Video camera
Carry Out This Method
- Develop your test scenarios. Write a list of tasks that multiple users could execute together.
- Recruit participants from outside your product development group or outside of your company. Pair people who are known to work well together to ensure natural, honest communication between them.
- Provide a brief description of the Co-Discovery Method, explaining that you’d like to understand how two users interact while using the product to solve a problem.
- Ask participants to speak out loud as they think through their problem solving. Tell them to help each other as if they were completing this task as part of their daily job.
- Present users with a task to execute and begin your observations.
- Record the session on video and take notes.
- Repeat the test with different pairs of test users.
- Review the sessions, looking for common pain points and areas of difficulty, as well as occasions in which users are delighted by the product.
Try These Tips
- While this method can be performed with a low-fidelity interactive wireframe, a high-fidelity prototype will often give you the most useful insights.
- Two people who work closely will usually develop communication shortcuts (wordless gestures, expressions, inside jokes, etc.). Be alert for these. Some communication may need clarification after the session.